Privacy Policy

Introduction

9bit ("we", "our", "the Platform") is Bangladesh's trusted online casino and sports betting destination, operating at 9bit.lat. We take the privacy and security of every player's personal information extremely seriously. This Privacy Policy explains in plain language what data we gather when you use our website, why we collect it, how it is processed, who may see it, and the rights you hold over your own information.

By accessing or using 9bit — whether to place a cricket bet, spin the slots, or explore our live casino tables — you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any section, please discontinue use of the Platform and contact us at the address provided below.

Our Privacy Commitments

Information We Collect

When you register and use 9bit, we collect the following categories of personal information to provide our services and comply with our legal obligations:

• Identity information: full name, date of birth, gender, and a government-issued identification number (required for account verification and age confirmation — players must be 21 or older).
• Contact information: email address, mobile phone number, and residential address (city or district — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Financial information: transaction history, deposit and withdrawal amounts, payment method identifiers (bKash/Nagad/Rocket account references), and account balance records. We do not store full payment card numbers on our servers.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps, page navigation logs, and referring URLs.
• Behavioural data: gameplay activity (games played, bet sizes, win/loss history, session durations), sports-betting selections, and promotional interactions — used primarily to personalise your experience and support responsible gaming monitoring.

We do not knowingly collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers beyond what is strictly required for legally mandated identity verification.

How We Use Your Information

The personal data we collect is used for specific, legitimate purposes only. These include:

• Account management: creating and maintaining your player account, verifying your identity and age (21+ compliance), and processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Service delivery: enabling you to play casino games, place sports bets (including cricket betting on BPL, IPL, T20 World Cup, and other tournaments), and access all features of the Platform.
• Security and fraud prevention: monitoring account activity to detect suspicious transactions, unauthorised access attempts, and potential fraud in order to protect both you and the Platform.
• Responsible gaming: analysing gameplay patterns to identify potential problem-gambling behaviour and, where appropriate, contacting players to offer support tools such as deposit limits or account pauses.
• Marketing communications: sending promotional offers, bonus notifications, and updates about new games or features — but only if you have opted in to receive such communications. You may opt out at any time.
• Legal and regulatory compliance: retaining records as required by applicable laws, responding to lawful government or court requests, and cooperating with anti-money-laundering (AML) and know-your-customer (KYC) obligations.

Cookies and Tracking Technologies

9bit uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate and improve the Platform. Cookies are small text files stored on your browser or device when you visit a website.

We use three categories of cookies:

• Essential cookies: required for core website functionality such as maintaining your login session, remembering your account preferences, and processing transactions. These cannot be disabled without impacting site usability.
• Analytics cookies: help us understand how visitors navigate the Platform — which pages they visit, how long they stay, and where they encounter friction — so we can continuously improve the experience.
• Preference cookies: store your display settings, preferred language, and other personalisation choices so that they persist across sessions and you do not have to reset them on every visit.

Sharing of Your Information

9bit does not sell your personal data. We share information only in limited, controlled circumstances as described below:

• Payment processors: to facilitate deposits and withdrawals, we share the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and security standards.
• Technology and service partners: game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), platform infrastructure vendors, and customer support software providers may process limited technical data under strict data-processing agreements with 9bit.
• Legal authorities: we will disclose personal data to government agencies, law enforcement bodies, or courts when required to do so by applicable law, a valid court order, or to protect the legal rights and safety of 9bit and its users.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of 9bit's business, user data may be transferred as part of that transaction. We will notify affected users before any such transfer where required.

We require all third parties that receive personal data from us to maintain appropriate technical and organisational security measures, and to use the data only for the specific purpose we authorised.

Data Security

9bit employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes 256-bit SSL encryption for all data in transit, firewalled and access-controlled server environments, regular security audits and vulnerability assessments, two-factor authentication options for player accounts, and strict internal access controls so that only authorised personnel can view sensitive user data on a need-to-know basis.

Despite these precautions, no method of electronic transmission or storage is one hundred percent secure. We encourage all players to use strong, unique passwords for their accounts, to enable two-factor authentication where available, and to contact us immediately at [email protected] if they suspect any unauthorised activity on their account.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. In practice, this means: your account data is retained for the lifetime of your active account; financial transaction records are kept for a minimum of five years to meet anti-money-laundering and audit requirements; technical and behavioural logs are typically retained for up to twelve months and then anonymised or deleted; marketing preference data is retained until you withdraw consent.

When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked to your identity. If you close your account, we will action a deletion request within 30 days, subject to any legal retention obligations we must first fulfil.

Your Privacy Rights

As a 9bit user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request":

• Right of access: you may request a copy of all personal data we hold about you, along with an explanation of how it is being used.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations.
• Right to object: you have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing where we rely on legitimate interests as our legal basis.
• Right to data portability: where processing is based on your consent or a contract with you and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.

We will respond to all valid privacy rights requests within 30 days of receipt. In complex cases we may extend this period by an additional 30 days, in which case we will inform you of the extension and the reason for it.

Third-Party Services and Links

The 9bit Platform integrates third-party services to deliver games, process payments, and provide customer support. These include game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment partners like bKash, Nagad, and Rocket. While we carefully vet all third-party partners, once you leave the 9bit Platform or interact directly with a third-party service, their own privacy policy governs how they handle your data — not ours.

We recommend reviewing the privacy policies of any third-party services you interact with. 9bit accepts no responsibility for the privacy practices of external providers beyond the scope of our contractual data-processing agreements with them.

Protection of Minors

9bit is strictly an adult-only platform. Our services are available exclusively to users who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal information to us, please contact us immediately at [email protected] and we will take prompt steps to delete the relevant data and close the account.

Changes to This Privacy Policy

9bit reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes — that is, changes that meaningfully affect how we collect or use your personal data — we will notify registered users by email or by posting a prominent notice on the Platform prior to the change taking effect.

The "Effective Date" at the top of this page will always reflect the date on which the current version of the policy came into force. We encourage you to review this page periodically so that you remain informed about how 9bit protects your information. Continued use of the Platform after a change to this policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 9bit handles your personal data, we encourage you to reach out to our support team. We are committed to resolving privacy-related issues promptly and transparently.

Our support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) to assist with all account, privacy, and data-related enquiries. We aim to acknowledge all privacy requests within 48 hours and to fully resolve them within 30 days.

Email: [email protected]